This Privacy Policy applies to all users of our website, related Mobi-sites, and software applications, collectively referred to as our Platforms, which are used to access and purchase our products and services.

The purpose of this Privacy Policy is to set out how, why, and when Takealot Online (RF) (Pty) Ltd t/a Takealot.com (“Takealot”) uses your Personal Information to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices, or policies we may provide from time to time when we collect or use your Personal Information.

Please pay special attention to the clauses in this Privacy Policy that appear in similar text and style (i.e., bold) which:

• may limit the risk or liability of Takealot or a third party.
• may create risk or liability for the user.
• may compel the user to indemnify Takealot or a third party.
• serves as an acknowledgement, by the user, of a fact.

We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.

In this Privacy Policy, the terms -

• “Personal Information”, and “process/processing” bear the same meanings as set out in POPI.
• “we”, “us” or “our” refers to Takealot.
• “you” and “your” refers to every person that accesses or uses our Platforms also referred to as a user.
• “Registered user(s)” refers to anyone registered on our Platforms and has provided us with a unique email address and password as well as other Personal Information in order-to-order goods and services on our Platforms.

IF YOU ARE BELOW THE AGE OF 18

If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.

Further, Takealot may not sell liquor or tobacco products to you if you are under the age of 18 regardless of any supervision by a parent or guardian. You may be requested to provide proof of your age before receiving any liquor or tobacco products ordered via our Platforms.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

Takealot processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose specific. For users to access and use our Platforms we collect and process some Personal Information. When you become a registered user, we must collect and process your Personal Information to render our services to you.

When you register to use our Platforms, we may collect the following Personal Information:

• name and surname
• email address
• physical address
• mobile phone number
• online identifiers
• date of birth
• identification number

Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.

You warrant that the information you have provided is accurate, current, true, and correct and that it does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Information from using our Platforms.

When you access our Platforms, whether you are a registered user or not, Takealot processes some of your Personal Information. Depending on how you access and use our Platforms, we may receive:

• log information, through online identifiers, including information on how, when and for how long you use our Platforms and other services, the content you view and search queries you submit.
• information about the equipment you use to access or use our Platforms, including the type of device you are using, how you access our Platforms, your browser or operating system and your Internet Protocol address.
• the geographic location from which you accessed our Platforms, including your device’s global positioning system signal and information about nearby Wi-Fi networks and cell towers. We get this information when you use location-enabled services.
• other information about you from third parties, such as social media.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process the Personal Information we collect and receive to:

• identify you
• verify your identity
• create a user account for you
• enter a contract with you

As a registered user, we also process your Personal Information to:

• fulfil our contractual obligations to you when you have ordered goods for us to deliver those goods and process returns.
• provide you with information, products, or services you request from us.
• communicate with you regarding our Platforms and provide you with information, products, or services, including billing, customer support, resolving complaints and quality control.
• notify you about changes to our Platforms, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Platforms, services, and products.
• send you information about competitions, products or services that may interest you (unless you have opted out of receiving such information). Please note that you may also receive newsletters based on your interests, recent orders and browsing behaviour. To unsubscribe, visit the Newsletter Subscriptions page under “My Account” or click unsubscribe in the newsletter.
• get feedback from you which we need to develop our products and services and grow our business.
• comply with any legal or regulatory obligations such as tax or financial laws.
• undertake research for statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.

Transaction currency

Price: The stated purchase prices for all our Products on the Online Store are in South African Rand, the national currency of South Africa.