1. Ordering and Acceptance

• All orders must be placed via our official website or ordering platform.
  
  
• Orders must be placed at least 48 hours in advance unless otherwise stated.
  
  
• Receipt of an order confirmation does not constitute acceptance of an order.
  
  
• We reserve the right to refuse or cancel any order at our discretion.

 

2. Payment

• All prices are listed in Rands and include VAT unless stated otherwise.
  
  
• Payment must be made in full at the time of order via our secure payment gateway.
  
  
• We do not store any credit card or payment details.

 

3. Cancellations and Refunds

• Cancellations must be made at least 48 hours before the scheduled delivery or collection time.
  
  
• Cancellations made after this period may be subject to a cancellation fee or be non-refundable.
  
  
• Refunds, where applicable, will be processed within 7 working days via the original payment method.

 

4. Delivery and Collection

• Delivery is available in designated areas only. A delivery fee may apply.
  
  
• You are responsible for providing accurate delivery information. We are not liable for delays or losses resulting from incorrect details.
  
  
• For collection, please arrive at the designated location and time specified in your order confirmation.

 

5. Allergens and Dietary Information

• While we take food allergies seriously, our kitchen handles nuts, dairy, gluten, seafood, and other allergens.
  
  
• We cannot guarantee that products will be 100% allergen-free.
  
  
• It is your responsibility to inform us of any dietary restrictions at the time of ordering.

 

6. Product Availability and Substitutions

• All items are subject to availability.
  
  
• We reserve the right to substitute ingredients or products of equal or greater value if necessary, especially in cases of seasonal changes or supplier issues.
  
  
• We will notify you of any significant substitutions.

 

7. Use of the Website

• You agree not to misuse this platform or engage in any activity that disrupts service or security.
  
  
• All content, images, and branding on the site are the intellectual property of Bidvest Catering Services and may not be copied or reused without written permission.

 

8. Privacy Policy

• We are committed to protecting your privacy. Please refer to our [Privacy Policy link] for information on how we collect, use, and store your data.

 

9. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages that may result from the use of our products or platform.
  
  
• Our total liability to you will not exceed the total amount paid for the order in question.

10. Governing Law

• These terms are governed by the laws of South Africa or the relevant jurisdiction, and any disputes shall be subject to the exclusive jurisdiction of its courts.

 

11. Contact Information

• If you have any questions regarding these Terms & Conditions, please contact us at:

 

Bidvest Catering Services

info@bidvestcatering.co.za

010 142 1230

17 Pomona Road, Unit 1, Aviation Park

Kempton Park

1619